Project Failures That Will Disrupt Your Customer-Centered Strategy

Project failures become of paramount importance every time you work on the implementation of a customer-centered strategy in any organization, to the extent that if these failure are not adequately managed, they could easily derail your strategy. Most executives and project managers know project failures are all too common, and the worst thing is that…

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Announcing My New Course “Project Management for Customer-Centered Companies”

I’m excited to announce the launch of my new course “Project Management for Customer-Centered Companies”. The course is now available through the Udemy learning platform. This is a 3-hours, 51-lectures, intermediate level course, where students are going to learn a method, called MEMODI, to effectively implement their ncustomer-centered strategy or customer-centered improvement project. MEMODI is a…

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Announcing My New Course on Smart Customer Management

I’m excited to announce the launch of my new course “Smart Customer Management for Customer-Centered Companies”. The course is now available through the Udemy learning platform. The 1-hour, 29-lecture FREE course, focuses on how you and your organization can dramatically improve its customer-centered capability and performance by building up a customer-centered strategy. This course is meant…

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Differentiate By Assessing Your Customer-Centric Maturity Level

Keeping your customers happy and your organization ahead of competition has become an incommensurable task. A task where you sacrifice more time, money and resources than ever, and where results are unpredictable. That customers has become scarce and hard to gain is something that nobody questions today. And as if all this was not enough,…

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