Best Practices

Know-How To Deliver Superior Results

Building a higher customer-centric capability involves outstanding commitment to drive continuous transformation and deliver long-lasting results.

The Best Practices synthesize what successful organizations are doing to cope with the customer-centric challenge. They will strengthen your know-how by guiding you through the Smart Customer Management Model 24 key transformation process areas.

BEST PRACTICE

MATURITY LEVEL

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IPM- Improvement Project Management


DESMA- Delivery System Management


CURM- Customer Requirements Management


CUDGA- Customer Data Gathering and Analysis


TAD- Training and Development


COCO- Communication and Coordination


MIPMA- Model Implementation Program Management


DESDE- Delivery System Development


CUKMA- Customer Knowledge Management


CIRP- Complaints and Incident Resolution and Prevention


PASI- Product and Service Integration


CUEX- Customer Experience


OSA- Organizational Structure Alignment


CUST- Customer Focused Training


COLCU- Collaborative Culture


SOLMA- Solution Management


CUVAM- Customer Value Management


TEM- Total Experience Management


ISI- Information Systems Integration


COMA- Competency Management


CUMA- Customization Management


COPIN- Continuous Open Innovation


ENCU- Entrepreneurial Culture


PERMA- Performance Management

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About Smart Customer Management

Smartcustomermanagement.com is the official HUB of the Smart Customer Management Model and community. We strive to bring you the best practices and training to successfully address the challenges of the New Age of Customers. The benefits your organization may obtain by following the ideas and strategies of Smart Customer Management are huge and decisive for future growth.