Best Practices

Know-How To Deliver Superior Results

Building a higher customer-centric capability involves outstanding commitment to drive continuous transformation and deliver long-lasting results.

The Best Practices synthesize what successful organizations are doing to cope with the customer-centric challenge. They will strengthen your know-how by guiding you through the Smart Customer Management Model 24 key transformation process areas.




IPM- Improvement Project Management

DESMA- Delivery System Management

CURM- Customer Requirements Management

CUDGA- Customer Data Gathering and Analysis

TAD- Training and Development

COCO- Communication and Coordination

MIPMA- Model Implementation Program Management

DESDE- Delivery System Development

CUKMA- Customer Knowledge Management

CIRP- Complaints and Incident Resolution and Prevention

PASI- Product and Service Integration

CUEX- Customer Experience

OSA- Organizational Structure Alignment

CUST- Customer Focused Training

COLCU- Collaborative Culture

SOLMA- Solution Management

CUVAM- Customer Value Management

TEM- Total Experience Management

ISI- Information Systems Integration

COMA- Competency Management

CUMA- Customization Management

COPIN- Continuous Open Innovation

ENCU- Entrepreneurial Culture

PERMA- Performance Management

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About Smart Customer Management is the official HUB of the Smart Customer Management Model and community. We strive to bring you the best practices and training to successfully address the challenges of the New Age of Customers. The benefits your organization may obtain by following the ideas and strategies of Smart Customer Management are huge and decisive for future growth.