Differentiate By Assessing Your Customer-Centric Maturity Level

Keeping your customers happy and your organization ahead of competition has become an incommensurable task. A task where you sacrifice more time, money and resources than ever, and where results are unpredictable. That customers has become scarce and hard to gain is something that nobody questions today. And as if all this was not enough,…

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The 5 Principles Of Customer-Centricity

The purpose of the 5 Principles of Customer-Centricity is to provide companies with a better understanding of the key processes underlying the implementation of a customer-centric Maturity model, as well as to engage senior management and the workforce in avoiding delays, mistakes and misunderstandings along the customer-oriented transformation path. If you are using customer-centric management…

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How to Progress Through Your Customer-Centric Maturity Level

Companies can take progressive steps in their customer-centric maturity level by implementing anew or improve selected process areas at the unit or project level and continuing to the more advanced levels using both customer and organizational performance data analysis, practices and tools that enable them to achieve higher goals. Since higher maturity levels are associated…

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Discover What A Maturity Model Can Do For You

Have you ever asked yourself, what in the earth is the maturity models fuss all about? Maybe one more hard-thought idea from academicians or fancy consultants? Well, you’d better don’t get despair so fast this time. Maturity models have a long standing management and research-oriented record that have helped thousands of small and big-cap businesses…

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