Announcing My New Course on Smart Customer Management

I’m excited to announce the launch of my new course “Smart Customer Management for Customer-Centered Companies”. The course is now available through the Udemy learning platform. The 1-hour, 29-lecture FREE course, focuses on how you and your organization can dramatically improve its customer-centered capability and performance by building up a customer-centered strategy. This course is meant…

Continue Reading →

New Book Released: “Smart Customer Management”

The new book “Smart Customer Management. The Complete Guide to Customer-Centric Management” has been released October, 14th 2013 by author F Javier Navarro. Based on the research carried out by the author for the last five years and his extensive experience as a business consultant, Smart Customer Management provides a complete guide to understanding the…

Continue Reading →