Differentiate By Assessing Your Customer-Centric Maturity Level

Keeping your customers happy and your organization ahead of competition has become an incommensurable task. A task where you sacrifice more time, money and resources than ever, and where results are unpredictable. That customers has become scarce and hard to gain is something that nobody questions today. And as if all this was not enough,…

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The CFO As A Catalyst For Successful Customer-Centered Strategies

The role of the CFO in the process of implementation and transformation towards a customer-centered business model is critical and affects three key areas of change: the ability to lead the customer-centered strategies developed by the company, the need to measure organizational performance based on customer value, and the financial support required by change initiatives.…

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