The 5 Principles Of Customer-Centricity

The purpose of the 5 Principles of Customer-Centricity is to provide companies with a better understanding of the key processes underlying the implementation of a customer-centric Maturity model, as well as to engage senior management and the workforce in avoiding delays, mistakes and misunderstandings along the customer-oriented transformation path. If you are using customer-centric management…

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5 Essential Management Practices for Customer-Centric Companies

Management practices in a customer-centric management ecosystem are the specific methods and techniques that are considered decisive for the thorough execution of the associated customer-centered activities. The use of specific practices, such as those described in this article, along the implementation of a customer-centric management strategy is not mandatory, nor are they going to guarantee…

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