Terms & Privacy Policy

TERMS OF USE

Please read the following terms of use relating the use of this site. By using this site, you agree to these terms of use. We reserve the right to modify these terms at any time, so please check this page periodically for changes. By using this site after we post any change to these terms, you agree to accept those changes, whether or not you have reviewed them or been notified about them. If at any time you choose not to accept these terms of use, please do not use this site again.

Owners and Collectors of Information

These terms of use apply to your use of all the Site and services owned or operated by ZINKEA Consulting Group SL (collectively “SCM”, "we," "us," or "our"). These terms of use do not apply to your use of unaffiliated Sites to which the Site may link to or direct you to.

If you have any questions about these terms of use you may contact us at:

ZINKEA Business Consulting, S.L.
Avda de las Estaciones, 22- Of 7
28850 Torrejón de Ardoz
Madrid-Spain
Telephone: +34 639523178
info@smartcustomermanagement.com

Restrictions on use of materials

All materials contained in the SCM Site are the copyrighted property of the ZINKEA Consulting Group SL. All trademarks, service marks, and trade names are proprietary to the ZINKEA Consulting Group SL. Unless otherwise noted, you may access and use the information and materials within the SCM Site for your personal use. You may not change, modify, delete, display, transmit, adapt, exploit, or copy for distribution or sale any information, material, trademark, or copyright on the Site. You must obtain written permission from us or any other entity who owns intellectual property on the Site before you may publish, distribute, display, or commercially exploit any material from the Site. By using the Site, you agree to abide by all copyright notices or other posted restrictions. For purposes of these terms, the use of any such material on any other Web site or computer environment is prohibited.

Links

These terms of use apply only to the SCM Site, and not to the Sites of any other companies or organizations, including those we link to. We do not maintain, create, endorse, or take any responsibility for the contents, advertising, products or other materials made available through any other site, including those we link to. Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of any content, goods or services available on any other site. Other Sites may link to the SCM Site by permission only. To seek our permission, you may contact us at the information above. We reserve the right to rescind any permission granted to you or any organization in which we approve linking to our Site, and to require termination of any such link to any of the Site, at our discretion at any time.

Submissions

We welcome your comments about the Site. However, we will not review or consider any unsolicited creative submissions or suggestions for topics at our seminars or within our newsletters or products. We hope you will understand that this policy is intended to avoid the possibility of future misunderstandings in the event that ideas developed by our staff might seem to be similar to the ideas submitted to us. Accordingly, we must ask that you not send us any original creative ideas, suggestions or materials. If, despite our request, you send us any idea, suggestion or material ("Submission"), it shall become our property. We will not be subject to any obligation of confidence for any Submission, and we will not be liable for any use or disclosure of any Submission. In the case that you submit something to us and it is unsolicited, we will exclusively own all rights to the Submission worldwide, and we will be entitled to the unrestricted use of the Submission for any purpose, without compensation or notification to the provider of the Submission. Given this fact, we ask that you refrain from submitting creative projects to us, particularly those that are confidential or personal to you.

It is our policy to respect the privacy of all customers. Therefore, in addition to the privacy of Registration data, we will not monitor, edit, or disclose the contents of a customer's e-mail unless (a) you authorize us to do so, (b) we must do so in order to resolve technical problems on the SMC Site; or (c) unless required to do so by law or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on us; (2) protect and defend our rights or property; or (3) act in an emergency to protect the safety of our customers or the public. Customers shall remain solely responsible for the content of their messages.

We reserve the right to remove or edit content from users at any time and for any reason.

Community

Smartcustomermanagement is a global community of business professionals. We reserve the right to remove or edit content from users at any time and for any reason. The information on this site, and interaction with other members, can help you create a successful customer-centric business. Please keep in mind that by adding content of any kind to the community, you are agreeing to these Terms of Use. Always be meaningful and professional in your interactions on this site. Personal attacks, inappropriate language and commercial promotions are not permitted.

Don’t post content that is the copyright property of others unless you have their written permission. If copyright infringement is reported to Smartcustomermanagement, the alleged infringement will be promptly removed pending resolution per the international copyright regulations.

Smartcustomermanagement respects the intellectual property rights of others. Accordingly, we have a policy of removing user submissions that violate copyright, trademark, or other intellectual property law, suspending access to all or any portion of Smartcustomermanagement.com and our community to any user who uses the site in violation of any such law, and/or terminating in appropriate circumstances the account (if any) of any user who uses the Sites in violation of any such law. If you believe your copyright, trademark, or other intellectual property right is being infringed by a user, please provide written notice to the following agent for notice of claims of infringement:

Francisco J Navarro
Avda de las Estaciones, 22- Of.7
28850 Torrejon de Ardoz- Madrid
Spain
info@smartcustomermanagement.com

Your written notice must: (i) contain your physical or electronic signature; (ii) identify the copyrighted work, trademark, or other intellectual property alleged to have been infringed; (iii) identify the allegedly infringing material in a sufficiently precise manner to allow us to locate that material; (iv) contain adequate information by which we can contact you (including postal address, telephone number, and e-mail address); (v) contain a statement that you have a good faith belief that use of the copyrighted material, trademark, or other intellectual property is not authorized by the owner, the owner’s agent, or the law; (vi) contain a statement that the information in the written notice is accurate; and (vii) contain a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright, trademark, or other intellectual property right owner. The Smartcustomermanagement editorial staff reserves the right to delete contributed content that violates our Terms of Use. Repeated offenses of Terms of Use may lead to suspension of posting privileges, blocking account or other actions deemed necessary by Smartcustomermanagement to maintain the culture, quality and integrity of the site.

General Policy for Community Posts

Members’ posts on the Smartcustomermanagement community should be:

  • relevant to the Smartcustomermanagement mission and its community of business managers.
  • educational, and not contain excessive promotional content, inappropriate language or personal attacks.

“Relevant” means appropriate for a best practice and can be categorized on the community in one of our key process areas.

“Excessive promotional content” means the post content is primarily intended to:

  • directly market products, services, programs, etc. for the author’s company or an affiliated business partner, or
  • redirect the user to another site to access content, without providing substantial educational content within the body of the post.

Moderator will remove:

  • Extraneous header/footer information, such as share links, author bio, related content, or any other standard content automatically inserted by the author.
  • Images, if the image owner has not been given explicit credit in the blog post. This is to protect the author and Smartcustomermanagement from potential copyright infringement claims.
  • Advertising, including graphic images, lead generation widgets, blocks of text, etc. that promote products, services or content. A call-to-action in text format is allowed, provided it’s a natural part of the post content, to enable the reader to explore the post topic more deeply.

Registration

We may, at our discretion, suspend or terminate the registration of any forum user or general user who violates any of these terms of use of use, any of the forum member guidelines or for any other behavior that we in our discretion believe is inappropriate.

Disclaimers

THE MATERIALS IN THE SCM SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, implied effectiveness of the ideas or success strategies listed on this site as well as those that are provided in our products. WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS ON THE SCM SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SCM SITE OR THE SERVERS THAT MAKE SUCH MATERIALS AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS ON THE SCM SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

We explicitly disclaim any responsibility for the accuracy, content, or availability of information found on sites that link to or from the SCM Site. We cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that links to or from the SCM Site or third-party content on the SCM Site. We do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of, any of the information contained in such third-party sites or content. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third-party, and you hereby irrevocably waive any claim against us with respect to such sites and third-party content. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.

Earnings Disclaimer

When addressing financial matters in any the SCM Site, videos, newsletters or other content, we've taken every effort to ensure we accurately represent our programs and their ability to improve your business. However, there is no guarantee that you will get any results or earn any money using any of our ideas, tools, strategies or recommendations, and we do not purport any "get rich schemes" on the SCM Site. Nothing on the SCM Site is a promise or guarantee of earnings. Your level of success in attaining similar results is dependent upon a number of factors including your skill, knowledge, ability, dedication, business savvy, network, and financial situation, to name a few. Because these factors differ according to individuals, we cannot and do not guarantee your success, income level, or ability to earn revenue. You alone are responsible for your actions and results in life and business. Any forward-looking statements outlined on the Site are simply our opinion and thus are not guarantees or promises for actual performance. It should be clear to you that by law we make no guarantees that you will achieve any results from our ideas or models presented on the SCM Site, and we offer no professional legal, medical, psychological or financial advice.

Confidentiality and Non-Compete

Users of the SCM Site hereby understand that the tools, processes, strategies, materials and information presented on the Site are copyrighted and proprietary, so users agree not to record, duplicate, distribute, teach or train from our information in any manner whatsoever without our express written permission. Any unauthorized use or distribution of the SCM Site proprietary concepts, materials, and intellectual property by you or your representatives is prohibited and Promoter will pursue legal action and full damages if these terms are violated in order to protect its rights.

PRIVACY POLICY

We are committed to protecting your privacy and security and have explained in detail the steps we take to do so. We control this site from offices in the United States of America. We do not represent that materials on the site are appropriate or available for use in other locations. Persons who choose to access this site from other locations do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Types of information collected

(a) Traffic data collected. We automatically track and collect the following categories of information when you visit our Site: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Site; (4) types of web browsers used to access the Site; (5) referring site; (6) pages visited on the Site; and (7) the duration of your visit to the Site (your "Session") (collectively "Traffic Data"). Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Site. We also use "cookies" to customize content specific to your interests, and to store your password so you do not have to re-enter it each time you visit the Site.

(b) Personal information collected. In order for you to access certain premium services and to purchase products that we offer via the SCM Site, we require you to provide us with certain information that personally identifies you ("Personal Information"). Personal Information includes the following categories of information: (1) Contact Data (such as your name, mailing address, and e-mail address); (2) Financial Data (such as your account or credit card number); and (3) Demographic Data (such as your zip code, age, and income). If you communicate with us by e-mail, post messages to any of our chat groups, bulletin boards, or forums, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information.

Uses of information collected

Except as otherwise provided in this policy, we will never intentionally disclose any personal identification information about you as an individual user to any third party without having received your permission. If you supply us with your contact information you may receive periodic e-mails, mailings or calls from us with information on new products and services, important issues, or upcoming events. Traffic data is collected in aggregate form, without identifying you or any user individually. We may use this aggregate, non-identifying statistical data for statistical analysis, marketing, or similar promotional purposes. This data is often tracked by our technology services provider by using "cookies" during your visit. A cookie is small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card and enables us to record your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.

User choice regarding collection, use, and distribution of personal information

If you wish to be removed from any postal, email, phone, or other lists, please let us know by emailing us at info@smartcustomermanagement.com. You can also write us or call us at the contact information above. Please provide us with your exact name, email address, mailing address, and phone. We will be sure your name is removed from the appropriate lists immediately.

Outside Sites

The Site may contain links to other websites, and may offer products or services that our customers might find useful. These sites may request information from you. In such instances, the collection and use of your personal information will be governed by the privacy policy applicable to that site. We do not control the privacy policies, contents or links that appear on these sites. We encourage you to review the privacy policies of any third party sites or services before providing any of them with your personal information.

Exceptions to Privacy Policy

While we are committed to keeping your information secure and private, we have the following exceptions to our privacy policy: We will release specific information about you or your account to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if there is an attempted breach of the security of the SCM Site, or a physical or property threat to you or others. We may also transfer user information, including personally identifiable information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate change. Further, the information you enter when making a purchase or an online donation will be shared with payment processors, financial gateways, and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose or carrying out the transactions. Please note that if you give out personal information online through a discussion board or posting site, that information can be collected and used by third parties. Although we strive to protect our users' privacy, we cannot guarantee the security of information you post in these forums. You disclose such information at your own risk.

Miscellaneous

These terms will be governed by and construed in accordance with the laws of Spain, without regard to any principles of conflicts of law. You agree that any action at law or in equity that arises out of or relates to these terms will be subject to mediation in the city of Madrid (Spain). If any of these terms of use are found unlawful, void, or for any reason unenforceable, then that provision will be considered severable from the remaining terms of use, and will not affect the validity and enforceability of the remaining provisions.

Updates and changes to Privacy Policiy

We reserve the right, at any time and without notice, to add to, change, update, or modify this Privacy Policy, simply by posting such change, update, or modification on the SCM Site and without any other notice to you. Any such change, update, or modification will be effective immediately upon posting on the Site.

Last Revised: July 2, 2014

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About Smart Customer Management

Smartcustomermanagement.com is the official HUB of the Smart Customer Management Model and community. We strive to bring you the best practices and training to successfully address the challenges of the New Age of Customers. The benefits your organization may obtain by following the ideas and strategies of Smart Customer Management are huge and decisive for future growth.